Simple, Honest Pricing

Do I need a credit card to try SurveyCat?

No. Every new account gets 80 free credits, enough to code up to 80 responses, see the full category breakdown, check and edit the codes, and download the labelled file.

How exactly is a "response" counted?

1 credit = one classified response to one question. If you have 200 respondents and select 2 open-ended questions, that is up to 400 credits (blank answers are free). AI category suggestions cost 5 credits per column, and each AI refine costs 3. Both are included on monthly plans.

What's the difference between credit packs and the monthly plans?

Credit packs never expire and are great for occasional or project-based use. The monthly plans give you fresh credits every billing period — 4,000 credits on Research Starter ($100), 10,000 credits on Research Monthly ($200) or 30,000 credits on Research Pro ($500) — ideal if you run surveys regularly and want a predictable cost. Unused monthly credits roll over to the next month for as long as your plan is active. If you cancel, you can use them until the end of the period you've paid for. If you use them all, any pack credits you've bought cover the rest.

Does it cost extra to check and edit the codes?

No. Reviewing and editing coded results is included on every account, free included. Change one response or recode a whole group, as often as you like, until the results expire. The review log download is included too.

Can my whole team use one Research Pro plan?

Yes. A plan belongs to one login, and several people can use it at the same time. Login codes are emailed, so sign up with a shared address your team can all read (for example research@yourcompany.com).

How do I cancel or change my monthly plan?

Go to My Account → Manage subscription. From there you can switch between plans, update your card, download invoices, or cancel in a couple of clicks — no email or call needed. If you cancel, you keep full access until the end of the period you've already paid for and you won't be charged again.

What if I need to re-analyse with different categories?

Each analysis run uses credits (monthly credits first, if you're on a plan). If you want to try a different category framework, upload the file again and run a new analysis — no extra setup required.

Do you offer discounts for academics or non-profits?

Yes. We offer discounted rates for educational institutions, non-profits, and students. Email support@surveycat.ai with a brief description of your use case and we'll get you set up.