Frequently Asked Questions

Survey Cat is an AI-powered tool that automatically categorizes and analyzes open-ended survey responses. Instead of manually reading through hundreds or thousands of text responses, our AI instantly sorts them into meaningful categories, giving you actionable insights in minutes instead of hours.

Simply upload your CSV or Excel file with survey responses, and we'll help you transform messy text data into clear, categorized insights you can actually use.

Our process is simple and powerful:

• Upload: Upload your survey data as a CSV or Excel file
• Select: Choose which columns contain open-ended responses
• AI Analysis: Our AI reads every response and suggests meaningful categories
• Refine: Review and adjust categories to match your needs
• Categorize: AI automatically sorts all responses into your approved categories
• Download: Get your enhanced dataset with new category columns and percentage breakdowns

Survey Cat is specifically designed for survey analysis, not generic text processing:

• Survey-Specific AI: Trained to understand survey contexts and responses
• Interactive Category Creation: You control and refine the categories
• Credit-Based Pricing: Pay only for what you use, no monthly subscriptions
• Instant Results: Get categorized data in minutes, not days
• Privacy-First: Your data is processed securely and deleted after use

Here's exactly how we handle your data:

• Temporary Processing Your files are processed in secure temporary storage
• Auto-Deletion Original uploads deleted within 30 minutes
• No Permanent Storage Results deleted 1 hour after download
• Session-Based Data tied to your session only, not stored in databases
• Encrypted Transit All data transfers use HTTPS encryption

Absolutely not. We never store your survey data permanently or use it for training:

• Your data is processed temporarily and then completely deleted
• We don't build models or train AI on your specific responses
• Your survey content never leaves our secure processing environment
• We use established AI models (OpenAI) with strict data usage policies

Your survey responses are your intellectual property, and we treat them as such.

Don't worry - we automatically clean up abandoned files to protect your privacy:

• Original uploads: Deleted after 30 minutes (even if processing isn't complete)
• Processed results: Deleted after 1 hour
• Session data: Cleared when you log out or after 1 hour of inactivity

This ensures your data doesn't linger on our servers longer than necessary.

Survey Cat excels with any survey containing open-ended text responses:

• Customer Feedback: "What did you like most about our service?"
• Employee Surveys: "What would improve your work experience?"
• Product Research: "What features are most important to you?"
• Market Research: "Why did you choose this brand?"
• Event Feedback: "What was your favorite part of the conference?"
• Academic Research: Any qualitative survey responses

Our users span many industries and roles:

• Market Researchers: Analyzing customer insights and trends
• HR Professionals: Understanding employee satisfaction and engagement
• Product Managers: Processing user feedback and feature requests
• Customer Success Teams: Categorizing support feedback and testimonials
• Academic Researchers: Analyzing qualitative survey data
• Consultants: Processing client feedback and survey results
• Small Business Owners: Understanding customer needs and preferences

Survey Cat can process surveys of virtually any size:

• Small surveys: 50-100 responses - perfect for small business feedback
• Medium surveys: 500-1,000 responses - typical for employee or customer surveys
• Large surveys: 5,000+ responses - enterprise and research-scale projects

Processing time scales with size, but even large surveys typically complete within 30-60 minutes.

Survey Cat uses a simple, transparent credit system:

• Category Generation: 5 credits per column (one-time setup)
• Response Classification: 1 credit per response
• Category Refinement: 3 credits per column (optional)

Example: A 500-response survey with 2 open-ended questions would cost:

• Category generation: 2 columns × 5 credits = 10 credits
• Classification: 500 responses × 2 columns × 1 credit = 1,000 credits
• Total: 1,010 credits

We offer flexible credit packages to match your needs:

• Starter: 1,000 credits - Perfect for small surveys
• Professional: 5,000 credits - Great for regular users
• Enterprise: 15,000 credits - For large-scale projects

Credits never expire, so you can use them at your own pace. Buy Credits

Yes! New users receive 50 free credits when they sign up - enough to test Survey Cat with a small survey.

We also offer:

• Academic Discounts: Contact us for educational pricing
• Volume Discounts: Available for enterprise customers
• Non-Profit Rates: Special pricing for qualified organizations

Survey Cat currently supports:

• CSV files (.csv) - Most common export format from survey tools
• Excel files (.xlsx) - Microsoft Excel format

Maximum file size: 20 MB. Most survey files are well under this limit.

Our AI achieves high accuracy through a multi-step process:

• Context Understanding: You provide context for each question
• Interactive Refinement: You review and adjust categories before processing
• Quality Control: AI includes a "none of the above" category for edge cases

Most users find 85-95% accuracy, with the interactive refinement step being key to achieving the best results for your specific data.

We're here to help! You can reach us:

• Email Support: nick@tropicflare.com
• Response Time: Usually within 24 hours
• Common Issues: Most questions are answered in this FAQ

We also provide guidance on optimizing your results and getting the most from Survey Cat.